Director, Product Support
With a progressive background in Operations and partnered Services Support Julia Whiffen oversees Quorum’s dedicated Product Support department from her home office in Toronto, Ontario. Julia joined the team February 2021, eager to convey and instill in her team a strong sense of energy, excitement, ownership, and commitment that drives Quorum’s vision, strategy, and direction. Julia’s background is diverse, with 20 years of experience building and leading customer focused teams in a variety of industries including financial services, e-commerce, corporate security, and retail sectors. Most recently, Julia built and lead a cross-functional team for Staple’s $25M omni channel extended warranty program. This experience, and similar defining roles for G4S Secure Solutions (Canada) Ltd. and The Shopping Channel, Rogers Media, has allowed her to achieve some incredible career highlights, including being a member of the team awarded Gold for "Best Medium Contact Centre in the World" (Contact Centre World, Vegas 2008). In Julia’s first year she has taken significant strides to integrate and standardize the support platform and service delivery for Quorum’s suite of products while identifying and meeting the varied specialized support needs of our partner Dealerships. By actively promoting a free flow of information across all levels of the organization Julia is keen to identify opportunity for enhanced service quality management and deployment of tools that anchor process and expedite service request resolution. In her free time Julia is an active member of the Gestalt Psychology community. Gestalt in business would consider the interrelatedness of diverse processes and encourage transparent dialogue to discover the connection points that optimize the overall system. Put simply, having fun untapping the potential of the team to assist our customers in utilizing our software to deliver the best end customer experience.